Frequently Asked Questions

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What is

Founded in 2013, was born out of a desire to give you more choice when it comes to selling your home, and importantly, save you money along the way. We’ve believed for a long time that the sales process could be improved and streamlined, and that’s exactly what we have done. Our service enables you to choose how much control you wish to have in the sales process, along with the amount of money you wish to spend on marketing your home to prospective buyers. We truly believe that our service will provide you with a cost effective and transparent solution to selling your home.

What do you do?

We provide all the services that you would expect from a high street estate agent, including valuation, professional floor plans and photos, arranging viewings and helping negotiate the sale of your home with buyers. We can manage the whole process for you all whilst providing best in class customer service as rated on TrustPilot.

How are you different from high street estate agent?

The main difference from and a high street agent is the cost and the customer service. Because we are based online, we don’t have the need for multiple branches and lots of cars cluttering up the roads. As a result, our overhead costs are considerably less, meaning we can pass on these considerable savings to our customers. Secondly, our customers can decide how much control they want to have over the sales process, and how much they can afford to spend. This is why selling through is more transparent.

What packages do you offer?

You can choose from two packages - Pay Now, or Pay Later.

With the Pay Now option, you pay an upfront fee of £995 - that's it, no catches or surprises. Or pay £1,195 with a money back guarantee.

If you choose the Pay Later package, that's £1,999 and you'll only be charged when we sell your property. If you no longer wish to continue using our service, or your term comes to an end, there will be a withdrawal fee of £150.

Give us a ring on 0203 44 12345 if you have any questions!

Do I receive a dedicated account manager?

Of course. We asked our customers if they wanted one and they told us emphatically that they did. As such every single package that we offer includes a dedicated account manager as standard. You will receive their mobile number as well as office number and email so they are always just a call away.

Are photos included as part of your packages?

We believe that the photos of your property are one of the most important aspects of your property listing which is why we include professional photos with all of our packages at no additional cost. We will send round experienced property photographers with real wide angled lenses and no point and click stuff that you may see from other agents. Take a look at our listings to see the quality of our photographers.

Where will my property be advertised?

We advertise all of our properties across all the major portals including Rightmove (100m visits per month), Zoopla (50m visits per month) and PrimeLocation (5-8m visits per month). In addition to these your property will feature on all the major media outlets including The Times, Daily Mail, The Sun, Independent and many more. We are in local property search websites as well so you can be sure your property will be seen by anyone looking. At last count we were on over 500 different websites.

How can you be sure that my home is being seen by potential buyers?

With the exposure on some of the UK's biggest property portals such as Rightmove, Primelocation and Zoopla, we can guarantee that your home will be seen by thousands of prospective buyers. Additionally, we offer a range of marketing tools, such as Home Booster, For Sale signs, brochures, professional floor plans and photos.

How long can I market my property on

You can market your home on for up to a year, for no additional cost. If you wish to remove your property from the site, but added it again at a later date, then please contact us at [email protected]

Will I need to sign a contract?

No, you won’t need to sign a contract when using, for the simple reason that we don’t think they are necessary.

Who conducts the viewings?

You do. Our service is designed to make all aspects of the sale as efficient as possible, including viewings. We arrange all viewings for you via the website. No one knows your home as well as you do, it makes perfect sense for you to show potential buyers around your home.

How will you inform me about viewing requests?

When a buyer wants to view your property, we will immediately email you with details of their request. This will come from [email protected], and you simply need to log into your account to either accept, decline or propose a new time for the viewing. Please note, it's worth checking your spam or junk folder as this email can sometimes appear here. As a precaution, it's worth adding the [email protected] to your address book to avoid this happening in the future.

How do I arrange a viewing?

You simply click on the 'arrange a viewing' option on the property page, and from there you can select from a number of suitable days and times. Be sure to check what times are suitable for the vendor in the 'viewing preferences' section on the property page.

How do I make an offer on a property I've seen?

In short, in a number of ways. You can either do this directly on the site, by clicking on the 'Make An Offer' option, and this will be relayed directly to the vendor. However, you may want to give the vendor a call if you are more comfortable making the offer over the phone. Or why not call us, as we're more than happy to deal with any incoming offers.

Got another question for us?

Why not give us a call on 0203 44 12345, and we'd be happy to help you out. Alternatively, you can email [email protected]

Can I use a high street agent as well as SellMyHome? is happy to work alongside other agents. We do not tie our customers in to long contracts and relish the competition from other agents if that is what our customers want.

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