At SellMyHome.co.uk we understand the importance of keeping your home in top condition, not only for your own comfort but also to get the best offer when it goes on the market. With this in mind we’re assembling a team of Home Heroes, those professionals we turn to when our home causes us grief.
This week we spoke to Martin of MK Of Fulham Electrical Ltd, who's aim is to keep the houses of London with flowing electricity. Martin has been an electrical contractor for the last 15 years and started his own family run business. They're extremely professional in what they specialise in with a large portfolio and customer testimonials to back him up.
What does being an electrical contractor entail?
That would include domestic and professional electrical work. I get involved with things like installing new or fixing faulty wiring, fault finding with the general electrics, and electrical inspections when visiting commercial properties.
What sort of work do you find is the most common in your area of expertise?
Definitely domestic. Usually commercial properties either have someone on site, or they already have some kind of contract running with a company. I am able to attend properties quite quickly so I definitely do a lot more domestic work.
How did you get into the electrical contractor business and how long have you been doing it for?
I've been in this game for around 15 years now. I started off by doing my qualifications at college and working my way through to starting my own business. From here on I work under my own name which is great.
Do you have any advice on how a person can maintain their home?
There isn't really anything major they can do to keep their electrics maintained except having a service every now and then to make sure everything is up to scratch. I tell my customers the best way to avoid an issue is doing things like turning plugs off at the wall when not in use, or turning off lights when they're not in the room. Small things like that can help a lot.
So do you service houses?
Most of the work that comes through the office are services, most of the time houses.
Do you have any horror stories while on the job?
I don't really have any specific horror stories that I can think of, but there has been instances where I've visited a property or commercial building and it's been absolutely grim; I haven't really enjoyed those kinds of jobs.
What makes a good client?
Someone who definitely knows what they want. There is nothing worse than a client changing their mind halfway through a job, once you're already at a stage where going back can cause a problem with knock on effects. I do like a client who pays on time too, that helps me out a lot as it's my own business and livelihood that I'm trying to run.
So how would you resolve an issue with a difficult client?
Just find out what they really want so I am totally prepared when I go into the job. If they do things like stop payments while I'm working, I would always try and find out what the issue is, and see if I can solve it for them. If I can't, then I won't be able to complete the work.
Do you have repeat customers who turn to you in an emergency?
Yes. I feel that there is a build up of trust with my clients. They turn to us because they have used our services before, like our rates, and feel we must do a good job for them.
What's the most rewarding things about your job?
Definitely seeing the client happy after the job is done. There's nothing better in this game, especially for someone like me who runs their own business, than seeing a customer smile once the work is completed.