Sellmyhome.co.uk Limited (“SMH”)
1. These Terms
1.1 Please read these terms and conditions (“Terms”) carefully they are a legal document and grant rights and responsibilities to users of the Sellmyhome.co.uk website (“the Site”). You can print them or store them on your computer for later reference. By your continued use of the Site you agree to be bound by these Terms.
1.3 If after reading these Terms you do not agree to be bound by them please exit the Site immediately.
2. About us
The Site is provided by Sellmyhome.co.uk Limited (“us/we”), our registered office is Southpark Studios, 88 Peterborough Road, London. SW6 3HH
3. Use of the site
3.1 You may not cause any nuisance, annoyance or inconvenience to SMH, SMH's customers or users of the Site. You agree to indemnify SMH against any costs, claims, expenses or legal proceedings that may be taken as a result of your use of the Site.
3.2 You agree that you are responsible for the security and use of any passwords user names to be used in accessing the Site. You agree to take all reasonable steps to protect and keep secure those passwords and usernames. If you fail to do so you will be held responsible for any unauthorised use of your passwords and usernames and any damage or loss that may arise as a result
3.3 You agree that you will not use the Site or any facility provided by SMH to send, receive, distribute, store, or otherwise deal with any material which is defamatory, offensive, illegal, obscene, subject to the intellectual property rights of others in breach of such rights, or breaches any duty of confidentiality by which you are bound.
3.4 You agree not to use the Site in any way that may be connected with the distribution of multiple unsolicited emails.
3.5 You agree to indemnify SMH against any costs, claims, expenses or legal proceedings that may be taken as a result of breach of any of the Terms & Conditions contained in these Terms. Further, SMH may at any time withdraw any access privileges that you may have to the Site or any other services or areas provided by them, if you are in contravention of any of the Terms or Conditions contained herein.
3.6 As the selling customer, you will verify information displayed by SMH in relation to your property and will advise SMH of any inaccuracies. Any material changes which may affect a property's description post instruction must be informed to SMH by you, the selling customer. SMH complies with the Property Misdescriptions Act 1991. (Please note the Property Mis-descriptions Act 1991 has been repealed and the Consumer Protection from Unfair trading Regulations has replaced it.)
3.7 You allow a member of the SMH team access to the property being placed for sale in order to confirm the accuracy of both valuation and descriptions.
3.8 All agreed fees and charges will be confirmed in writing, following your instructions to market your property. Any commission fees owed to SMH will become due on exchange of contracts and payable upon completion (unless paid in advance, as part of the fixed fee package). If SMH are required to mediate on your behalf in the time between an offer being accepted and the exchange of contracts we are able to request a successful completion payment of £400 inc VAT, known as Completion Management. This will be paid out of the final completion funds by your solicitor. If you dispute the work carried out we will launch an internal investigation and may withdraw or amend our request for payment.
4. Pre-Approval of property listings
SMH will review and pre-approve any property listing proposed for publication on the Site before publishing. The listing may be rejected on the grounds that its content is a breach of these Terms, that the property so advertised is located outside of our “List of acceptable Postcodes” or any other grounds solely at SMH’s discretion.
If at any time you make changes to the material which SMH has previously approved in such a way as that material would not have received pre-approval SMH reserves the right to remove your material from the Site without obligation to refund any monies.
For vendors wishing to sell a property in Scotland, they are legally obliged to commission a Home Report prior to the property being marketed. This report needs to be produced by an independent provider, and therefore SMH can have no role in producing this documentation. It is the vendor’s responsibility to produce this document, and SMH will only market the property once we have been sent the full report.
It remains your responsibility to maintain the contact details you have provided to us. Failure to do so will be a breach of these Terms. If we cannot contact you within 10 working days of any attempt to do so we reserve the right to remove your advertisement from the Site without Notice to you or any third party
6. Intellectual property rights
6.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
6.4 You must not use any part of the materials on the Site for commercial purposes without obtaining a license to do so from us or our licensors, which may be withheld without reason.
6.7 As the owner of the property, you agree to take full responsibility for the accuracy of the property particulars and hereby indemnify us against any costs, claims, expenses or legal proceedings that may arise as a result.
6.8 Except as expressly authorised by us you agree not to copy, download, adapt, modify, rent, lease, loan sell distribute or create derivative works of any material contained in or content of the Site in whole or in part.
7. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor any other liability that cannot be excluded or limited under applicable law.
7.1 SMH will offer its selling clients and prospective purchasers additional services such as but not limited to mortgages, insurances, pensions and investments and conveyancing from which SMH may derive a commission.
7.2 Money Back Guarantee - In the event that a property has been marketed by Sellmyhome.co.uk Ltd for a period of 90 days and fails to receive a viewing request, Sellmyhome.co.uk Ltd will provide the vendor with a full refund, minus any costs incurred by Sellmyhome.co.uk Ltd for the production of photos and the floorplan.
8. Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
8.1 SMH does not make any representation or warranty as to whether any property advertised (“the Property”) on the Site is
- Free of encumberances or charges, burdened by any easements or restrictive covenants or any other unexpired right
- Held legally or beneficially by the party so holding out
- That any property listing to that effect is a statement of fact
- Not subject to any planning orders or compulsory purchase orders, or any other statutory or non-statutory conditions which may adversely affect the value of any property advertised on the Site or the right of transfer of any individual holding out their right to transfer the Property
- Is otherwise accurately described
You should make any checks or searches or take any relevant steps that may reveal faults in title or suitability of the property for your purposes and seek independent legal and surveying advice prior to any purchase of property (If you have any queries regarding solicitors contact www.lawsociety.org.uk, for surveyors contact www.rics.org)
9. No Offer
The property listings placed on the Site do not constitute any part of an offer or contract. It is the responsibility of the individuals concerned to make offers for purchase or sale and to conduct any relevant negotiations. Where applicable, SMH will receive offers on behalf of the vendor and therefore could be actively involved in sales negotiation, if requested. There may be an additional fee for this service.
10. Correspondence and general management
The Sellmyhome team are committed to manage all correspondence between all buyers and sellers. A member of the team will take responisibility for all offers, all viewing requests, any feedback and all enquires.
11. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
12. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
We reserve the right to remove from the Site any material for any reason without notice to you or any third parties at our sole discretion. We accept no liability for loss or damage as a result of any such removal
13. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Uploading material to our site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with these Terms. You warrant that any such contribution does not contain any material which is defamatory, offensive, illegal, obscene, subject to the intellectual property rights of others in breach of such rights, or breaches any duty of confidentiality by which you are bound, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy, or is in breach of any statutory provisions or is in any other way illegal.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with these Terms.
15. Internet Access
SMH will not accept any liability for loss or damage which arises from your accessing of the internet. You access the internet at your own risk and are bound by the laws of any relevant jurisdiction. Any loss which you suffer as a result of interrupted access or inability to access the internet shall not be the responsibility of SMH.
16. Jurisdiction and applicable law
SMH will not accept any variation of the Terms by you unless agreed in writing. SMH is under no obligation to agree to such a variation and may withhold it at their sole discretion.
Notices may be served by post to our Registered Office as detailed above.
SMH may serve notice on you by post or by email. Notice shall be effective from the date of posting or the date of sending by email.
19 . Duration and Termination
These Terms bind you immediately, your use of the Site is acceptance of them, they may only be terminated if;
- You breach any of the terms and conditions contained herein
- SMH terminates them by written Notice served by either email or post giving 21 days notice.
- You issue Notice in writing by post to SMH of your wish to terminate the contractual arrangement between SMH and yourself, settle any outstanding fees and giving 21 days notice.
20. Statutory Rights
Nothing contained in these Terms effects your statutory rights.
Payment will only be accepted by credit or debit card payable through an online system provided or authorised by SMH. Charges may be suspended at any time by SMH at their sole discretion for a period at their sole discretion. Please refer to our present scale of charges
22. Money Back Guarantee
If you have selected our “Pay Now” option, and you are not happy with the service, we will refund your initial agency fee. We must be informed of your decision within 30 days of receiving your payment. We cannot refund any money paid for additional upgrades or services. Energy Performance Certificate, Premium Listings, Virtual Walkthrough and Homebooster will not be refunded as these are arranged through a third party.
Your privacy is very important and the company is committed to protecting your privacy online. Your personal information, given as part of the payment process, will be treated in accordance with the Data Protection Act 1998 (see our Privacy statement below).
We will only use any personal information you send us for the purposes for which you provide it or for other lawful purposes. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties unless required to do so by law. All employees who have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data.
Upon request we will inform you whether personal information is stored by us. You may write to:
Southpark Studios, 88 Peterborough Road, London. SW6 3HH
24. Feedback, comments and complaints
We're always striving to improve and welcome any feedback or general comments you may have about our services.
It is a condition of our membership of the Property Ombudsman Scheme that we provide information relating to our complaints procedure. Please click the following link for further information on our complaints handling procedure: https://www.sellmyhome.co.uk/complaints
25. Notice of Right to Cancel
In accordance with the terms suggested by The Property Ombudsman we provide notice to our customers that they have the right to cancel, for whatever reason, the services of SellMyHome.co.uk within 14 days of instructing SellMyHome.co.uk Ltd. We will refund all monies except those that are part of a product that have been instructed by our customers. These may include: professional photographs (£75), professional floorplan (£45), EPC (£90) and any other products priced as per the pricing schedule viewable on the SellMyHome.co.uk Ltd website.
26. Refer a friend
We are enormously grateful to anyone who refers us business, as such we ensure we reward all referees accordingly. When your friend signs up to the Pay Now package, you will receive £50 once they’ve successfully listed their property with us. If they choose the Pay Later package, you will receive £50 when their property is sold.
Thank you for visiting our website.